I joined iD a few months ago from O2 and started a new contract that came with an iPhone 15. I transferred my old number to my new phone and everything was fine. I then took up an offer on a second iD contract which I intended to use in a cellular iPad for emergency and occasional mobile use and went for an e-sim. I left O2 because I couldn't administer all three of my accounts under one but I can't add the iPad e-sim to my account because an iPad can't receive the SMS required to add the sim to my account. I contacted online help and they suggested I convert the iPad e-sim to a physical e-sim, put it in a phone, get the SMS to add to my account and then swap it back to the iPad - makes total sense and I said go for it.However, they keep sending me (FOUR times now) a physical sim for my original account (iPhone 15) and not the second account that is still active as an e-sim on my iPad and still not added to my account. They deactivated my original e-Sim on my iPhone 15 too, since they're sending the sim out for that and not the secondary account. I feel like I need to talk to someone higher up to get this sorted out and it's obviously costing your company money mailing out the wrong sims to me.In brief : I need a physical sim for my second account, not my original account.

You need to give them the phone number associated with the eSIM you want to change over to a physical SIM. The easiest thing for you to do is to call in to your local Curry’s store and pick one up there.

*complex* Trying to get an e-sim converted to a physical sim - four sims sent out for the wrong number - desperate.

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

No purchase necessary.

The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

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