I joined iD a few months ago from O2 and started a new contract that came with an iPhone 15. I transferred my old number to my new phone and everything was fine.
I then took up an offer on a second iD contract which I intended to use in a cellular iPad for emergency and occasional mobile use and went for an e-sim. I left O2 because I couldn't administer all three of my accounts under one but I can't add the iPad e-sim to my account because an iPad can't receive the SMS required to add the sim to my account.
I contacted online help and they suggested I convert the iPad e-sim to a physical e-sim, put it in a phone, get the SMS to add to my account and then swap it back to the iPad - makes total sense and I said go for it.
However, they keep sending me (FOUR times now) a physical sim for my original account (iPhone 15) and not the second account that is still active as an e-sim on my iPad and still not added to my account. They deactivated my original e-Sim on my iPhone 15 too, since they're sending the sim out for that and not the secondary account.
I feel like I need to talk to someone higher up to get this sorted out and it's obviously costing your company money mailing out the wrong sims to me.
In brief : I need a physical sim for my second account, not my original account.
