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Contract end and switch to Sim only

Forum|Forum|7 months ago
July 14, 2025
3 replies
704 views

DJDavies
New Contributor

My contract ends tomorrow and have selected a pay monthly, Sim only plan (which my ID app now displays). Do I have to physically cancel the contract plan or will it cancel automatically and I continue as normal with my same number??

Best answer by Natalie W

Great to hear that has been switched for you @DJDavies

Changing the plan would mean that you keep your number.

Please reach out if you have any further questions.

Natalie

+19

Siân W
iD Mobile Employee
Forum|Forum|7 months ago
July 15, 2025

Hi @DJDavies you would need to contact us directly to cancel the plan and get a PAC if that is what you would like?

If not, the plan would continue as it is until you should wish to make any changes.

I hope this helps.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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DJDavies
Author
New Contributor
Forum|Forum|7 months ago
July 15, 2025

Hi Sian, I just want the £45 contract plan to end (today) and move to my sim only plan which I think it has. I got an email through today saying so.It seems to have automatically kept my same no, so dont need a PAC? App says I'm on sim plan also so contract plan will have ended and won't continue ?