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Contract to SIM only

M
Community Member

Hi, I’ve upgraded from contract to a SIM only deal

To keep my existing number do I have to request a PAC code?

Thanks

Millie

 

Best answer by Tom

Hi ​@Millie29 

 

If you’ve upgraded, your number will be retained automatically, no need to make a transfer.

 

If you’ve purchased a new contract with a new number, it wouldn’t be possible to directly transfer an iD Mobile plan from one to another.

 

Tom

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    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • January 8, 2025

    Hi there ​@Millie29 

     

    If you upgraded via the app or were signed into the account at the time of the upgrade then no you don’t need to request a PAC. Speaking of which if you look at your app does the new contract show in there?

    From the home screen, click Plan and look for the down arrow (v) next to the wording Contract details and click on that.

     

    (FWIW the only time you should need a PAC is if you leave iD or sign up as a new customer to iD for a better new customer offer)

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8008 replies
    • Answer
    • January 8, 2025

    Hi ​@Millie29 

     

    If you’ve upgraded, your number will be retained automatically, no need to make a transfer.

     

    If you’ve purchased a new contract with a new number, it wouldn’t be possible to directly transfer an iD Mobile plan from one to another.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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