Why can't you speak to anyone
Solved
Customer service
Best answer by andewhite
Unfortunately, iD Mobile don’t have a telephone support helpline
For help & support, you’ll need to use of the iD Mobile online support channels, which are:
- Online Live Chat at https://idmobile.co.uk/live-chat (via popup window in a browser).
- Private message using Facebook Messenger.
- X (formerly Twitter) DM.
The agents work until 8pm on weekdays (6pm at weekends).
This topic has been closed for comments
+26Unfortunately, iD Mobile don’t have a telephone support helpline
For help & support, you’ll need to use of the iD Mobile online support channels, which are:
- Online Live Chat at https://idmobile.co.uk/live-chat (via popup window in a browser).
- Private message using Facebook Messenger.
- X (formerly Twitter) DM.
The agents work until 8pm on weekdays (6pm at weekends).
+10You can’t speak to anyone as it’s an online service.
+26Yeah, unfortunately the iD support is a bit like entering the lottery.
In my experience, iD staff on the social media channels seem to be best option for customer service.
+25Hi
As suggested above, we don’t have a phone line for general customer support, should you need assistance we’d recommend getting in contact on Facebook, Twitter, Live Chat or even just asking a question here.
Tom
I haven't been able to access the network for more than 24 hrs, what's going on?
+9Clare Varley wrote:
I haven't been able to access the network for more than 24 hrs, what's going on?
Look here
+25
Hey there, we're very sorry for any disruption, we are aware of the issue/outage and we are currently working on this as a high priority. We hope to have this resolved as soon as possible. Thank you for your patience with us.
Tom
Tom wrote:
Hi
As suggested above, we don’t have a phone line for general customer support, should you need assistance we’d recommend getting in contact on Facebook, Twitter, Live Chat or even just asking a question here.
Tom
iI've just received a new SIM card, if I put it in my phone will it be activated or not ? is your site still having problems >
+26Mike Foley wrote:
iI've just received a new SIM card, if I put it in my phone will it be activated or not ? is your site still having problems >
Okay
Apparently, the network issues are still affecting 3G voice calls, but less than 1% of customers are experiencing this issue.
The website appears to be working okay today.
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