Customer Service unacceptable | iD Mobile Community

stevedarby02 · 2025-04-15T19:10:27+00:00

I can't express how annoyed i am with this company. You can’t even log a complaint easily and limited to the number of characters you can add, and even after clicking submit it just opens up a chat window! Speaking of chat. On every occasion I've tried to use chat i’m sat waiting for a response 3-5 mins each time. You’re just wasting your time while the agent doesn’t give a stuff about you and reads from a script which has nothing to do with your query. On one occasion i joined the chat at 7.30pm and knew it would close at 8. I said straight away to transfer me to the correct department, but that conversation took 15 mins before they transferred me….I then spoke to someone who doesn’t seem to actually read messages and by the time it got to 8 they said the relevant team isn’t there anymore. Who at ID mobile thinks this is remotely ok? I also have a contract for my son, but i’m unable to get a correct PAC number which actually works. It seems impossible to leave them. If there is anyone looking for a ID Mobile contract and comes across this - please do yourself a favour and use any other company but these.

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