Skip to main content
Question

Data access

G
Community Member

My Samsung S25 won’t connect to Internet.

It is fine in Wi-Fi, but when I am out of a Wi-Fi zone it says no Network connection available. I have plenty of Data. I have tried all the on line advice, including conneting and reconnecting, resetting ‘Access Point Names’ and adding Network details agin. Nothing seems to work. Very frustrating.

Not sure if this a Phone issue, Network issue or Sim issue?

    2 replies

    Siân
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Siân
    • iD Mobile Employee
    • 788 replies
    • May 6, 2025

    Hi ​@George Henry  sorry to hear this.

    The easiest way to check if it is a handset or SIM issue, is to try the SIM in a different handset. Please can you try this and let us know how you get on?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    JoeKing
    Silver Contributor
    Forum|alt.badge.img+9
    • JoeKing
    • Silver Contributor
    • 368 replies
    • May 7, 2025

    ​@George Henry  Hi is your Samsung suitable for use in the UK or Europe? As Some people buy devices from overseas and it's nots compatible with the networks here example Asian countries they were made for.

    The easiest thing is take your device and Sim to a Curry's store and ask them to check it over. 

     

     

    Joe 

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉

    Reply.


    Perks banner
    Terms & Conditions