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data,cslls,texts not working

  • 8 April 2024
  • 4 replies
  • 152 views

Hi I missed a payment yesterday but paid it today around 11am it’s now 10pm and my account hasn’t been re-activated I’ve turn my phone off and on I even took out the SIM card and put it back in but nothing works sadly and it is frustrating as I just moved home and got no WiFi here 

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Best answer by Tom 12 April 2024, 17:52

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Userlevel 7
Badge +6

Hi @Callum Pearce 

 

Sorry to hear this, are you still having issues with this?

 

Please let us know if your services are still restricted so we can get in touch and take a look.

 

Tom

Hi, I’m having this issue at the moment. How did you resolve it? 

Hi,

I’m having this issue at the moment. my data, calls and text is not working at all, I have restarted the phone and I removed the sim as well but it still not working. How did you resolve it? 

Userlevel 4
Badge +6

Hey there @Chlo Stubbs & @Ahdiahak, welcome to Community!

 

When services are suspended, and then a bill paid afterwards, it can take up-to 24 hours for services to resume (typically a few hours).

 

We’d always recommend restarting your phone every few hours to see if it has. If it ever takes longer than 24 hours, we’d recommend contacting our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler

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