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Data roaming not working in france

  • February 15, 2025
  • 2 replies
  • 104 views

My son has just arrived in france and is unable to use Data roaming. It is enabled on the app.

He has an iPhone 13. 

Any suggestions please 

Best answer by MZone

@Jones21 Sorry to hear this, has your son tried manually connecting to our network partners there instead of automatic network selection?

Our network partners in France are Orange, Free Mobile, BYTEL and BOUYGTEL.

Also make sure he has Data Roaming toggled on.

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MZone
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  • Platinum 
Contributor
  • 1213 replies
  • Answer
  • February 15, 2025

@Jones21 Sorry to hear this, has your son tried manually connecting to our network partners there instead of automatic network selection?

Our network partners in France are Orange, Free Mobile, BYTEL and BOUYGTEL.

Also make sure he has Data Roaming toggled on.


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  • iD Mobile Employee
  • 2296 replies
  • February 16, 2025

Hello ​@Jones21 

 

Thanks for posting to us here on the community. 

 

Sorry to hear your son is experiencing an issue with roaming in France. 

Can you please pass on ​@MZone’s message to your son and let us know how he gets on? 

 

Thanks, 

 

Nat