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Question

Data roaming not working in france

  • February 15, 2025
  • 2 replies
  • 44 views
J
Community Member

My son has just arrived in france and is unable to use Data roaming. It is enabled on the app.

He has an iPhone 13. 

Any suggestions please 

    2 replies

    MZone
    Silver Contributor
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    • MZone
    • Silver Contributor
    • 485 replies
    • February 15, 2025

    ​@Jones21 Sorry to hear this, has your son tried manually connecting to our network partners there instead of automatic network selection?

    Our network partners in France are Orange, Free Mobile, BYTEL and BOUYGTEL.

    Also make sure he has Data Roaming toggled on.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    1 person likes this
    • N
      Natalie W
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 16, 2025

    Hello ​@Jones21 

     

    Thanks for posting to us here on the community. 

     

    Sorry to hear your son is experiencing an issue with roaming in France. 

    Can you please pass on ​@MZone’s message to your son and let us know how he gets on? 

     

    Thanks, 

     

    Nat 

    Reply.


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