Hi,
I cannot find where to contact for assistance in regards to my device developing a fault.
I have an iPhone 14 Pro which I purchased on contract with ID Mobile on 15th September 2022. On 25th September 2023, I noticed that there was a dead pixel on the phone screen, so I took the device into Apple.
Apple advised that as the phone was outside of the manufacturers warranty (though only by a matter of weeks), they could not help and I should instead contact the place where I purchased the phone. Apple did however confirm that the dead pixel was a manufacturing defect and so not caused by anything I had done to the phone, but the only way to repair it would be a screen replacement at a cost of £325.
I subsequently took my phone to a Curry’s store for assistance but they also would not help.
Whilst I acknowledge that my device is just out of manufacturers warranty, consumer law states that products should last a “reasonable amount of time” and this is outside of any warranty etc. I think it is reasonable to expect a flagship smartphone to last longer than a year without developing any defects, and as such I believe I should be entitled to a free repair or replacement under consumer law.
Is anyone able to advise as to how I can potentially persue this course of action?
Thank you.