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Dialling 159 to connect with my bank


Hi,

Anyone else having issues dialling 159 on ID Mobile? For those unfamiliar, 159 is the national hotline that's meant to make it easy to report fraud and cybercrime directly to your bank.

Whenever I try to dial it from my mobile, I just get a three note tone suggesting the number isn't available. It's a bit puzzling, and I was wondering if anyone else has experienced this, or if there's something I might be missing.

Any help or insights would be much appreciated. Cheers!

Best answer by WelshPaul

Working just fine for me!

 

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6 replies

Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 897 replies
  • April 30, 2025

Hi ​@Foxmeak  had you been able to dial this previously from your iD SIM?

Have you tried a reboot of your handset?


mric
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  • 2 replies
  • May 4, 2025

It doesn't work for me or my wife either. I assume it is an iD problem.

The Martin Lewis article linked below suggests that 3 and iD have a technical problem with this.

https://www.moneysavingexpert.com/news/2025/04/call-bank-number-martin-lewis/

 


WelshPaul
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  • 2858 replies
  • Answer
  • May 4, 2025

Working just fine for me!

 


mric
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  • May 4, 2025

Is that Android? According to the Martin Lewis article iD has a problem with calling on Android.


WelshPaul
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  • 2858 replies
  • May 4, 2025

iPhone 16 Pro! 


JoeKing
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  • 368 replies
  • May 4, 2025

@Foxmeak  I can confirm calling this number using Android devices does work for me either. OS Android 14 &15.

 

 

Joe