Hi. I can’t access to my account but I need to set up a direct debit which I cancelled by mistake
direct debit
Welcome and thanks for posting.
We are sorry to hear you are unable to access your account to update the details.
Can you please expand on what happens when you attempt to login? Are there any error messages?
With updating the direct debit details, we would recommend reaching out to our Live Chat team here.
Thanks,
Nat
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Not the answer you were looking for?
Create a new topic and ask a question to the iD Community.
Create a topic
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.