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Hello ​@bfcbri0664 

Thank you for getting in touch. 

We are sorry to hear you are experiencing an issue with your Samsung handset closing apps.

Can you please confirm if there are any outstanding updates on the handset? 

Also, is this happening when using WiFi, mobile data or both? 

Thanks, 

Nat 

Thanks for getting back to me

I have been in contact on live chat and have now returned the handset as it is obviously faulty and now have to wait for a replacement

Thank you for your reply ​@bfcbri0664 

Glad to hear the Live Chat team were able to help. 

Our apologies for this happening and we hope your new replacement is with you soon. 

Nat 

Unfortunatelty they have not been helpful

I chased up my return today and was told I now have to contact carphone warehouse even though I bought my phone via the idmobile website

This is so frustratiing as I would have just taken my phone there in the first place if I had known rather than post it out

Hey there ​@bfcbri0664, sorry to hear that.

To confirm, what date did the return reach our warehouse?

If the order was direct from us, then we’d deal with it, not Carphone Warehouse. If you ordered from Carphone, then we’d only suggest then to deal with them directly.

Thanks,

Tyler