Do I have Routing Problem?

Hi @bryn19 

Sorry to hear this, are calls only failing to that one number? Are other normal calls okay?

What happens when you try to call your landline?

Tom

Hi Tom, thanks for your response. My mobile phone appears able to connect with all my other contacts. It can also receive calls from contacts including my home landline. Calls from other mobile networks also seem OK - it’s just calls from id to home that seem to be the problem - only from the switch date.

Thanks for your intervention Tom.

Service has now been returned to normal.

I just wish I’d joined The Community earlier and saved myself a lot of stress. It’s by far the best way to communicate problems to the ID team.

Out of interest ​@bryn19 (ok I’m being nosey)

Was this a VoIP issue and what trickery fixed it.

Obviously, there’s no obligation to reveal the secret, its just that it may help others in the future.

Hi Daz_S

I would like to know myself what went on behind the scenes but neither Vodafone nor ID have revealed the secret. Indeed, I don’t even know which of the two is responsible for getting me back to normal but the last chat I had with the Vodafone rep mentioned EE as the possible source of the problem. ??

Oh right, okay ​@bryn19 

So unknown trickery then. But honestly thanks for coming back and letting me know 👍

Some possible useless info - with some from the horses mouth so to speak.

BT want their name and branding for Business users.

EE (owned by BT) want to push their name at the younger generation and more in the domestic market setting.

Plusnet (owned by BT, there’s a pattern here) have been told they can’t offer VoIP as BT won’t allow them to offer this service.

Openreach (and BT own them too) run and maintain the infrastructure that EE use.

TalkTalk also uses ‘hope it works’ infrastructure too.

Vodafone also uses the ‘hope and pray’ network.

So yes, there’s every chance it was actually BT, whom either own or the other providers use them, were the likely culprits in all of your hassle. That’s probably why the rep mentioned EE.

Hi ​@bryn19 

Glad to hear we could help.

Tom

Sorry to have taken so long to reply Daz_S.  I don’t monitor this inbox as regularly as I should.

I did actually try to tell BT of my situation but after hanging on to their chat line for 45 minutes without response I gave up.

And another thing while I’m at it.!

Vodafone didn’t even acknowledge receipt of the letter of complaint I sent to their Customer Service Manager. Can you tell I’m really grumpy?

Only ID gave me hope of a fix. Well done to them.

Honestly ​@bryn19 it was no problem at all.

I left it as a read and ponder reply anyway.

And that’s what annoys me with these live chat facilities. Some business’s should call theirs wait chats. I also don’t agree with our first contact being via AI (chat bot) but that’s who they do things nowadays. And when we do get through to humans they don’t understand we are only calling them as we’re frustrated enough already without sitting their boiling even more whilst waiting.

Now that IS bad of Vodafone. I send any important letters via signed for, have done for years. Since doing that I always get an acknowledgement whereas before they would simply say we never got it. You and I know the truth, we’re not stupid!

I too did give iD a thumbs up from me last night after having a pleasant upgrade process and it just goes to show that sometimes those you think can’t help (when you consider the size of BT to iD) actually do help and work on resolving issues.