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Sammur82
New Contributor
July 3, 2026
Solved

DPD delivered an empty bag

  • July 3, 2026
  • 8 replies
  • 85 views

Help! I've just upgraded my phone and it was meant to be delivered today. Driver turned up, asked for the code then threw the bag at me, sprinted off to his van.

The bag is empty!!! I tried to chase him up the road but I'm pregnant so couldn't catch him! 

What do I do now? I called DPD and they said they will open an investigation but I need to report to id.

There are no numbers to call???? 

The driver was called Panko if that helps? 

    Best answer by Matthew T

    Hey ​@Sammur82,

    I’m Matt, the iD Community Manager. 👋 I’m so sorry to hear this has happened to you, this sounds like a very upsetting situation and not what we expect from our delivery partner! I’m going to send you a Private Message now, to get this sorted.

    Thanks.

    8 replies

    Matthew T
    iD Mobile Employee
    Matthew TAnswer
    iD Mobile Employee
    July 3, 2026

    Hey ​@Sammur82,

    I’m Matt, the iD Community Manager. 👋 I’m so sorry to hear this has happened to you, this sounds like a very upsetting situation and not what we expect from our delivery partner! I’m going to send you a Private Message now, to get this sorted.

    Thanks.

    iD Community Manager
      Kennettbec
      Active Contributor
      Kennettbec
      Active Contributor
      July 7, 2026

      The same thing has just happened to me DPD, I got it all on camera I refused the empty parcel now I have no phone no ide what’s happening. Now signed into a contract and they delivery company have stolen it. I spoke to someone on ID chat but given the cost of this item I just want someone to speak to me on the phone or tell me what happens. Did you get yours sorted?

        New Contributor
        Sammur82Author
        New Contributor
        July 7, 2026

        Hey, iD literally sorted out a new phone the next day! They had to open an investigation but everything was sorted in the end. Good luck! 

          Kennettbec
          Active Contributor
          Kennettbec
          Active Contributor
          July 7, 2026

          Thank you I really hope someone contacts me . How did you get hold of them? I can only find an online chat said 6 days to investigate, thank you for replying 

          New Contributor
          Sammur82Author
          New Contributor
          July 7, 2026

          If you go to online chat that's the fastest way!!! Or dm Matthew T in this chat!!!! 

            Matthew T
            iD Mobile Employee
            Matthew T
            iD Mobile Employee
            July 7, 2026

            ​@Kennettbec, I’ve sent you a Private Message now.

            iD Community Manager
              Kennettbec
              Active Contributor
              Kennettbec
              Active Contributor
              July 7, 2026

              They opened an investigation I believe still not heard anything or even any clue of what they intend to do despite having video footage. I can’t see me getting my replacement phone as quick as you did :(

                Matthew T
                iD Mobile Employee
                Matthew T
                iD Mobile Employee
                July 8, 2026

                Hey ​@Kennettbec,

                I’ve followed up with you in Private Messages.

                Thanks.

                iD Community Manager

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