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Sammur82
New Contributor
Jul 3, 2026 1:25 PM UTC
Solved

DPD delivered an empty bag

Help! I've just upgraded my phone and it was meant to be delivered today. Driver turned up, asked for the code then threw the bag at me, sprinted off to his van.

The bag is empty!!! I tried to chase him up the road but I'm pregnant so couldn't catch him! 

What do I do now? I called DPD and they said they will open an investigation but I need to report to id.

There are no numbers to call???? 

The driver was called Panko if that helps? 

    Matthew T
    Matthew TAnswer
    iD Mobile Employee
    Jul 3, 2026 2:37 PM UTC

    Hey ​@Sammur82,

    I’m Matt, the iD Community Manager. 👋 I’m so sorry to hear this has happened to you, this sounds like a very upsetting situation and not what we expect from our delivery partner! I’m going to send you a Private Message now, to get this sorted.

    Thanks.

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    Kennettbec
    Active Contributor
    Kennettbec
    Active Contributor
    Oct 28, 2026 8:17 PM UTC

    I had the replacement phone however my old phone is still blocked on a black list because of you guys 

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Oct 30, 2026 4:58 PM UTC

    Hi ​@Kennettbec.

     

    I’m sorry to hear your old phone is still blocked.

     

    So we can look into this, please contact us directly using one of the options below:

    • Live chat: https://www.idmobile.co.uk/live-chat
    • Social media: message us on Facebook or Instagram

     

    For your security, please don’t share personal or account details in this thread.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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