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DPD delivered an empty bag

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Help! I've just upgraded my phone and it was meant to be delivered today. Driver turned up, asked for the code then threw the bag at me, sprinted off to his van.

The bag is empty!!! I tried to chase him up the road but I'm pregnant so couldn't catch him!

What do I do now? I called DPD and they said they will open an investigation but I need to report to id.

There are no numbers to call????

The driver was called Panko if that helps?

Matthew TAnswer

iD Mobile Employee

Hey @Sammur82,

I’m Matt, the iD Community Manager. 👋 I’m so sorry to hear this has happened to you, this sounds like a very upsetting situation and not what we expect from our delivery partner! I’m going to send you a Private Message now, to get this sorted.

Thanks.

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Matthew TAnswer

iD Mobile Employee

Hey @Sammur82,

I’m Matt, the iD Community Manager. 👋 I’m so sorry to hear this has happened to you, this sounds like a very upsetting situation and not what we expect from our delivery partner! I’m going to send you a Private Message now, to get this sorted.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

amykt01

New Contributor

Hi @Matthew T

The same thing has happened to me, iD mobile have opened an investigation with DPD but I have not heard any updates for a few days. Please could you DM me?

Thanks

Genevieve P

iD Mobile Employee

Hi @amykt01
Thanks for raising! Investigations can take over a week depending on the situation so not hearing back in a few days is within a normal timeframe.

That said, I understand how frustrating this must be for you, and I’m very sorry to hear this happened. I’ll reach out to you in a DM once I’ve learned more about your specific investigation.

Thanks,
Genevieve

Kennettbec

Active Contributor

The same thing has just happened to me DPD, I got it all on camera I refused the empty parcel now I have no phone no ide what’s happening. Now signed into a contract and they delivery company have stolen it. I spoke to someone on ID chat but given the cost of this item I just want someone to speak to me on the phone or tell me what happens. Did you get yours sorted?

S

Sammur82Author

New Contributor

Hey, iD literally sorted out a new phone the next day! They had to open an investigation but everything was sorted in the end. Good luck!

Kennettbec

Active Contributor

Thank you I really hope someone contacts me . How did you get hold of them? I can only find an online chat said 6 days to investigate, thank you for replying

S

Sammur82Author

New Contributor

If you go to online chat that's the fastest way!!! Or dm Matthew T in this chat!!!!

Matthew T

iD Mobile Employee

@Kennettbec, I’ve sent you a Private Message now.

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Kennettbec

Active Contributor

They opened an investigation I believe still not heard anything or even any clue of what they intend to do despite having video footage. I can’t see me getting my replacement phone as quick as you did :(

Matthew T

iD Mobile Employee

Hey @Kennettbec,

I’ve followed up with you in Private Messages.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Kennettbec

Active Contributor

I did gwt it sorted it was alot of hassle and because mine was an upgrade and i had my sim in my old phone they blacklisted it and said they lifted it anyway its completely blocked my old iPhone no one will sort it and they claim they can only block there own device which clearly isn’t the case they told me they blacklisted the sim or whatever on the 7th july that then somehow blacklisted a iPhone I didn’t even purchase from them absolute joke. But I did get the replacement phone wasnt worth costing me my other phone and all the hassle though

Marquerita T

iD Mobile Employee

Hi @Kennettbec.

Thank you for sharing your experience, and I’m sorry for the hassle and the journey you’ve had getting this sorted. I can understand how frustrating it must have been, especially with your old phone being affected.

I’m glad you now have your replacement phone. If you need any further help, you’re always welcome to let us know. You can reach us via live chat here: https://www.idmobile.co.uk/live-chat, or by messaging us on Facebook or Instagram.

Thank you again for taking the time to share this with us.

Thanks,

Marquerita

The iD Mobile Team

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