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e sim being offered, but my Samsung Galaxy A52s phone does not support e sims. Meanwhile i have lost my mobile service. Help, as customer service is rubbish. Is there an actual number I can call as chat is driving me crazy

The Live Chat customer advisers work until 8pm on weekdays, @John Johnson - the helpful iD bot works 24/7.

Have you told the bot you want to “talk to a person”? - might need repeating.

🍀

Thanks Andy, will that allow an actual conversation with a human, or will it be a person typing on the forum ?

The iD Live Chat service has human operators until 8pm on weekdays, @John Johnson. 

This forum isn’t really intended for real-time online communication.

Hey there @John Johnson, welcome to Community!

 

As kindly advised by @andewhite, you can speak to an agent via our live-chat. Please follow the below to get through to one:

 

1) Type "Hi"

2) Type your issue in brief

3) Type "Speak to an agent"

4) Click on "Customer Service" from the options provided

5) Type your full name

6) Type your mobile number

 

Thanks,

Tyler

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