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email address hacked didn't receive phone when what should I do?

  • January 30, 2025
  • 1 reply
  • 12 views

I haven't received my contract phone it says it was delivered but I haven't received it

 

 

 

 

1 reply

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  • iD Mobile Employee
  • 1871 replies
  • January 30, 2025

Hello ​@Ant Oak 

 

Thank you for getting in touch. 

 

We are very sorry to hear you have not received the delivery. 

Has the DPD tracking been update to advise the order has been delivered?

I appreciate you have advised your email address has been hacked, does this mean you have not been able to access the details for the order?

 

Please do let us know and we will be happy to assist further. 

 

Thanks, 

 

Nat