Hey there @Fellowse, sorry to hear that. 

Are you using the transaction code that begins with 4 please?

Thanks,

Tyler

I have the same issue all my details correct , I already fall out with HB thinks I am a bit useless in here,  but then we all tried and nobody successful I am thinking it maybe something else....anyone can help? 

Hey there ​@Maya108, sorry to hear this. Have you already requested your port to complete, prior to this at all?

Thanks,

Tyler

I bought 2 set of monthly paid sim card and when is arrived they sent the transaction number the temporary mobile number account number,  pin etc.  But because it is arrived the same time I don't know wich sim belong to what account it doesn't show the phone numbers just an other number. So I just fallowed the instructions as we wanted to keep our old number and got our PAC code . And filling up the forms as required then have that message ..multiple times we tried.  

Thank you ​@Maya108 

Are the transaction numbers you are using, the ones that begin with the number 4?

If you are unsure, please let us know and we can pop you over a private message to assist further. 

Thanks, 

Natalie