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esim

  • March 17, 2025
  • 11 replies
  • 98 views
Roger Heath
Active Contributor

Just downloaded an eSim as cellular contact was more off than on. Done what was instructed. Had text conf of that but no G showing so not connected at all now. Fine on wifi. Any ideas out there pls? 

    11 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • March 17, 2025

    Hey there ​@Roger Heath, sorry to hear that.

     

    What phone do you have please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Roger Heath
    Active Contributor
    • Roger Heath
    • Author
    • Active Contributor
    • March 17, 2025

    Hey there ​@Roger Heath, sorry to hear that.

     

    What phone do you have please?

     

    Thanks,

    Tyler

    iPhone 14 with IOS 18 loaded 

    Roger Heath
    Active Contributor
    • Roger Heath
    • Author
    • Active Contributor
    • March 17, 2025

    iPhone 14 with IOS 18 loaded

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • March 17, 2025

    Just downloaded an eSim as cellular contact was more off than on. Done what was instructed. Had text conf of that but no G showing so not connected at all now. Fine on wifi. Any ideas out there pls? 

    Is this an issue with calls, texts and mobile data in just one location, or happening everywhere you use your iPhone 14, ​@Roger Heath?  

    Forum member (non-iD).
    Roger Heath
    Active Contributor
    • Roger Heath
    • Author
    • Active Contributor
    • March 18, 2025

    everywhere

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • March 18, 2025

    Have you turned the handset off/on again? Takes a few hours for the SIM to be fully active. Also check your data settings. Have you got more than one eSIM loaded and a physical SIM? Make sure the correct one is active. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Roger Heath
      Active Contributor
      • Roger Heath
      • Author
      • Active Contributor
      • March 18, 2025

      Thanks for your reply. I have turned on/off and have started the process again today with a further esim. Still awaiting conf its ok. I didn't realise there was such a thing as an esim until I looked at my ID mobile app. Just thought I’d need a new physical one. Nowhere does it mention about deleting any former sim/esim. I just assumed if it is e that the new one would override the old.

      MZone
      Platinum 
Contributor
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      • MZone
      • Platinum 
Contributor
      • March 18, 2025

      iPhone can store upto 8 eSIM’s and 1 physical SIM but you can only have 2 active at anyone time. I use 2 eSIM’s. 1 on iD and 1 on EE due to coverage issues in my location. 

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        Tyler C
        iD Mobile Employee
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        • Tyler C
        • iD Mobile Employee
        • March 18, 2025

        Hey there ​@Roger Heath, can you confirm if this has now been resolved please?

         

        Thanks,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        Roger Heath
        Active Contributor
        • Roger Heath
        • Author
        • Active Contributor
        • March 18, 2025

        Not resolved so going to Currys to get them on the case. 

        Tyler C
        iD Mobile Employee
        Forum|alt.badge.img+24
        • Tyler C
        • iD Mobile Employee
        • March 18, 2025

        Hey there ​@Roger Heath, no problem, we’re here if you need us.

         

        Thanks,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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