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esim


Roger Heath
Active Contributor

Just downloaded an eSim as cellular contact was more off than on. Done what was instructed. Had text conf of that but no G showing so not connected at all now. Fine on wifi. Any ideas out there pls? 

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • March 17, 2025

Hey there ​@Roger Heath, sorry to hear that.

 

What phone do you have please?

 

Thanks,

Tyler


Roger Heath
Active Contributor
  • Active Contributor
  • March 17, 2025
Tyler wrote:

Hey there ​@Roger Heath, sorry to hear that.

 

What phone do you have please?

 

Thanks,

Tyler

iPhone 14 with IOS 18 loaded 


Roger Heath
Active Contributor
  • Active Contributor
  • March 17, 2025

iPhone 14 with IOS 18 loaded


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • March 17, 2025
Roger Heath wrote:

Just downloaded an eSim as cellular contact was more off than on. Done what was instructed. Had text conf of that but no G showing so not connected at all now. Fine on wifi. Any ideas out there pls? 

Is this an issue with calls, texts and mobile data in just one location, or happening everywhere you use your iPhone 14, ​@Roger Heath?  


Roger Heath
Active Contributor
  • Active Contributor
  • March 18, 2025

everywhere


MZone
Gold Contributor
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  • Gold Contributor
  • March 18, 2025

Have you turned the handset off/on again? Takes a few hours for the SIM to be fully active. Also check your data settings. Have you got more than one eSIM loaded and a physical SIM? Make sure the correct one is active. 


Roger Heath
Active Contributor
  • Active Contributor
  • March 18, 2025

Thanks for your reply. I have turned on/off and have started the process again today with a further esim. Still awaiting conf its ok. I didn't realise there was such a thing as an esim until I looked at my ID mobile app. Just thought I’d need a new physical one. Nowhere does it mention about deleting any former sim/esim. I just assumed if it is e that the new one would override the old.


MZone
Gold Contributor
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  • Gold Contributor
  • March 18, 2025

iPhone can store upto 8 eSIM’s and 1 physical SIM but you can only have 2 active at anyone time. I use 2 eSIM’s. 1 on iD and 1 on EE due to coverage issues in my location. 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • March 18, 2025

Hey there ​@Roger Heath, can you confirm if this has now been resolved please?

 

Thanks,

Tyler


Roger Heath
Active Contributor
  • Active Contributor
  • March 18, 2025

Not resolved so going to Currys to get them on the case. 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • March 18, 2025

Hey there ​@Roger Heath, no problem, we’re here if you need us.

 

Thanks,

Tyler


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