Really disappointing customer services. Apparently the customer services support is now closed, despite me trying to contact them within the company stated office core hours. Apparently the porting has happened from Vodafone to my new phone with ID mobile. This is not the situation. Neither phone will make calls or receive them. I received an email to state the new service would be active from 22:00. I have taken part in numerous chat bot and customer service chats without this matter been resolved. I do not have a QR code to scan to activate the new eSIM. I was told I would receive an email once the activation was complete. That was three days ago. I have been going round in circles for days!!
Question
eSim and acivation troubles.
+5Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks.
Gemma M
Please can someone help me, I'm going round in circles. I am unable to raise a complaint about my mobile SIM not staying activated. I have had no service on my old or new device since Monday 29th Dec. The live bot recommended I liaise with customer services who according to their automated response are open. They are not responding. I can not receive codes via text so I am not able to log on to the ID app. I have not received a QR code to activate the eSIM. I am very disappointed that the new service should have been activated on Monday 29th Dec and yet I received confirmation from ID mobile that it was an activated on Wednesday 31st Dec. No apologies. Clearly the eSIM is not activated as I can not make or receive alls or codes to reinstate all the banking apps etc.
+9Hi
Hi, I’m very sorry for the frustration this has caused. From what you’ve described, it sounds like your eSIM hasn’t fully activated yet, which is why you’re unable to make or receive calls, and cannot receive text codes.
To get this resolved quickly, please contact our Live Chat team here: iD Mobile Live Chat
https://www.idmobile.co.uk/help/contact-us
They can check your account, ensure the eSIM is activated, and help get your service working so you can access calls and codes.
Lamiya
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