eSim Cannot Be Added

Forum|Forum|9 months ago
December 2, 2025
7 replies
122 views

Hi,

I’m having trouble activating my iD Mobile eSIM on my iPhone. When I try to install it, I get the message: “eSIM cannot be added. The code is no longer valid. Contact your network provider.”

I’m using an iPhone 17 Air, so I’m unable to use a physical SIM as an alternative.

When I go into my iD Mobile account to request a new eSIM, it just says “Your eSIM is already on the way”, and doesn’t let me generate or download a new one.

Has anyone dealt with this before? How can I fix it?

Thanks!

andewhite

Platinum  Contributor

This community article explains different ways of contacting customer service, in order to discuss your eSIM, @Harry92 .

🍀

Forum member (non-iD).

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Harry92Author

New Contributor

I’ve tried contacting live chat, but they haven’t been able to help. They said they would pass the issue to the team, but it’s been 48 hours and I still haven’t heard back.

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Harry92Author

New Contributor

I’ve tried contacting live chat, but they haven’t been able to help. They said they would pass the issue to the team, but it’s been 48 hours, and I still haven’t heard back.

Lamiya C

iD Mobile Employee

Hi @Harry92 ,

Thank you for letting us know, and I’m really sorry you’ve had to wait so long without an update. I completely understand how frustrating this must be, especially after being told your issue would be passed to the team.
I’ll make sure this is looked into right away. Please share your account details or reference number so I can check the status and escalate if needed.
In the meantime, you can also reach us via:

Socials: Facebook or Instagram
Email: socialqueries@idmobile.co.uk

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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Harry92Author

New Contributor

How do I send you my details, looks like I can't send you a message?

Lamiya C

iD Mobile Employee

Hi @Harry92 ,

Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community or you can email us at socialqueries@idmobile.co.uk and outline the details of your query, we would love the opportunity to put things right.

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

Harry92Author

New Contributor

Ok some how it has let me request a new eSIM, added it and now it seems to be stuck on activating.