esim issue

Hey there ​@JRichmond, have you already received the eSIM from us via email?

Thanks,

Tyler

I received one when I first set it up but it has expired.

Hey there ​@JRichmond, are you able to login to the iD Mobile app/website?

Thanks,

Tyler

I can login on one of my numbers, but not the account with the eSIM as never added it to the app before I changed phones. Can someone simply send me a new qr code to my email? 

Hey there ​@JRichmond,  we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

Hello, I’ve received no private message yet 

We are sorry to hear this ​@JRichmond 

I have resent the message now, can you please let us know if you have any issues accessing it. 

Thanks, 

Natalie 

I have the same issue.

I was sent an eSim to a new account but the QR Code has an error when trying to download. But I can’t speak to a live agent because I haven’t been given the new phone number. I got in contact with a live agent using my other account but they ended the chat abruptly and refused to help.

So sorry to hear this ​@TransientArts 

We will pop you a private message here now to help.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.