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New Contributor
April 25, 2025

esim issue

  • April 25, 2025
  • 13 replies
  • 334 views

Hello, I’ve recently got a new iPhone which I need to add my eSIM but I need a qr code to reactivate. I can’t access my account through the app as I never added it and it needs to send me a confirmation code to my mobile number (which I currently don’t have access to). Is there a way that I can receive the qr code to set up the eSIM via email?

thanks in advance 

    13 replies

    New Contributor
    May 5, 2026

    I am trying to request replacement esim. Can t get confirmation code...

    New Contributor
    May 6, 2026

    Can you send a new qr code ro my email? The old one has expired.

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 6, 2026

    Hi ​@Pjvs

     

    Please note that you will need to contact Live Chat or direct message via social platforms. 

     

    Owethu