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New Contributor
April 25, 2025

esim issue

  • April 25, 2025
  • 13 replies
  • 334 views

Hello, I’ve recently got a new iPhone which I need to add my eSIM but I need a qr code to reactivate. I can’t access my account through the app as I never added it and it needs to send me a confirmation code to my mobile number (which I currently don’t have access to). Is there a way that I can receive the qr code to set up the eSIM via email?

thanks in advance 

    13 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    April 25, 2025

    Hey there ​@JRichmond, have you already received the eSIM from us via email?

     

    Thanks,

    Tyler

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    JRichmondAuthor
    New Contributor
    April 25, 2025

    I received one when I first set it up but it has expired.

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    April 26, 2025

    Hey there ​@JRichmond, are you able to login to the iD Mobile app/website?

     

    Thanks,

    Tyler

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    JRichmondAuthor
    New Contributor
    May 1, 2025

    I can login on one of my numbers, but not the account with the eSIM as never added it to the app before I changed phones. Can someone simply send me a new qr code to my email? 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    May 1, 2025

    Hey there ​@JRichmond,  we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Thanks,

    Tyler

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    JRichmondAuthor
    New Contributor
    May 1, 2025

    Hello, I’ve received no private message yet 

    iD Mobile Employee
    May 5, 2025

    We are sorry to hear this ​@JRichmond 

     

    I have resent the message now, can you please let us know if you have any issues accessing it. 

     

    Thanks, 

     

    Natalie 

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    TransientArts
    New Contributor
    New Contributor
    May 7, 2025

    I have the same issue.

    I was sent an eSim to a new account but the QR Code has an error when trying to download. But I can’t speak to a live agent because I haven’t been given the new phone number. I got in contact with a live agent using my other account but they ended the chat abruptly and refused to help.

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    May 7, 2025

    So sorry to hear this ​@TransientArts 

    We will pop you a private message here now to help.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 5, 2026

    I have the same issue. Unable to get the code