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eSIM Link Not Working

  • February 19, 2025
  • 1 reply
  • 371 views
A
Community Member
  • amyg
  • Community Member

I received the email to download my eSIM, I've scanned the QR code but the link produced doesn't load and times out (my WiFi is working well), and have tried the other options below but no links load and always time out. How do I get this to work?

Best answer by Natalie W

Hello ​@amyg 

 

Thank you for getting in touch. 

We are very sorry to hear you are experiencing an issue with downloading the eSIM and do hope this has been resolved since your post to us. 

If not, please let us know as we may need to send you a new eSIM email to try. 

 

Thanks, 

 

Nat 

    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • Answer
    • February 21, 2025

    Hello ​@amyg 

     

    Thank you for getting in touch. 

    We are very sorry to hear you are experiencing an issue with downloading the eSIM and do hope this has been resolved since your post to us. 

    If not, please let us know as we may need to send you a new eSIM email to try. 

     

    Thanks, 

     

    Nat 

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