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eSIM not activating on new phone

  • September 25, 2025
  • 3 replies
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New Contributor

I’m just moving from an iPhone 14 with physical sim to iPhone 16 with an eSIM. 
 

I initially tried the physical sim in the new phone and it don’t work, so requested an eSIM. 
 

it hasn’t worked, and I’ve contacted support via chat and followed all their instructions but still have no service. This has also disconnected the old physical sim in the old phone, so now I’ve got two phones out of action. 
 

Any ideas of what to try next?

Best answer by Siân W

Hi ​@pjm2000  please can you follow the steps in this article - How do I activate my new SIM or eSIM? | iD Mobile Community

    3 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • Answer
    • September 27, 2025

    Hi ​@pjm2000  please can you follow the steps in this article - How do I activate my new SIM or eSIM? | iD Mobile Community

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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      New Contributor
      • pjm2000
      • Author
      • New Contributor
      • September 29, 2025

      Thanks, turned out to be an IMEI block on the handset which should have been removed before I bought it. 

      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • September 29, 2025

      Hi there ​@pjm2000, we’re glad to hear all is sorted.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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