I’m just moving from an iPhone 14 with physical sim to iPhone 16 with an eSIM. I initially tried the physical sim in the new phone and it don’t work, so requested an eSIM. it hasn’t worked, and I’ve contacted support via chat and followed all their instructions but still have no service. This has also disconnected the old physical sim in the old phone, so now I’ve got two phones out of action. Any ideas of what to try next?

Hi @pjm2000 please can you follow the steps in this article -How do I activate my new SIM or eSIM? | iD Mobile Community

Thanks, turned out to be an IMEI block on the handset which should have been removed before I bought it.

eSIM not activating on new phone | iD Mobile Community

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