I have started a contract with an ESIM however discovered later that my phone is not compatible. I cannot find any way to contact customer services and I am being charged for a sim I cannot use. Is there any way to change this? I cannot find a number to contact and the automated chat doesn’t help as it doesn’t understand my questions.

Hi @Jessica ContiThanks for getting in touch.I am sorry to hear your handset is not compatible with the eSIM.Please follow the link provided by @MZoneto order a replacement and lets us know if you require any further assistance.Thanks,Natalie

ESIM not compatible with phone. Can i change to regular sim?

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