ESIM not compatible with phone. Can i change to regular sim? | iD Mobile Community
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ESIM not compatible with phone. Can i change to regular sim?

  • July 20, 2025
  • 2 replies
  • 146 views

Jessica Conti
Community Member

I have started a contract with an ESIM however discovered later that my phone is not compatible. I cannot find any way to contact customer services and I am being charged for a sim I cannot use. Is there any way to change this? I cannot find a number to contact and the automated chat doesn’t help as it doesn’t understand my questions.

Best answer by MZone

 

2 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • July 20, 2025

 


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  • iD Mobile Employee
  • July 21, 2025

Hi ​@Jessica Conti 

 

Thanks for getting in touch. 

I am sorry to hear your handset is not compatible with the eSIM. 

Please follow the link provided by ​@MZone to order a replacement and lets us know if you require any further assistance. 

 

Thanks, 

 

Natalie