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Question

esim not compatible with phone so now have a physical sim (from currys) but i cant seem to complete switch. Not sure which mobile number to put as pysical sim doesnt have one. tried the esim number but that didnt work. help?


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 Contributor
  • 1 reply

switching to idmobile but chose  E sim but it’s not compatible with phone so now have a physical sim (from currys) but i cant seem to complete switch. Not sure which mobile number to put as physical sim doesnt have one. tried the esim number but that didnt work. how do I complete the switch, I have my pac and have contract in place (bank details sorted) but now what?

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
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  • 3059 replies
  • May 18, 2025

It’s probably best to start a live chat with support ​@JoB. You can do this by clicking on the link below:

 

https://idmobile.co.uk/live-chat
 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • May 20, 2025

Hi ​@JoB,

Welcome to the Community!

Did you manage to get this resolved via Live Chat?

If you still require assistance you can get back to us here and we can send you a PM.

 

Kash


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  • May 20, 2025

Maybe, we managed I think to activate the physical sim using the e sim number. The transfer  is due to happen tomorrow, I entered the pac number , my existing phone number and the number from the physical sim. If it doesn’t happen, hasn’t worked can I get back in touch for more help ?