Esim not sent by email | iD Mobile Community
Skip to main content
Solved

Esim not sent by email

  • February 11, 2025
  • 2 replies
  • 270 views
S
Community Member

I have just joined ID Mobile and have received an email saying the set up is complete. I haven’t yet received an email with the esim. Please can this be sorted asap as I need to use my phone.

Best answer by Natalie W

Hello ​@stephanierev 

 

Thank you for getting in touch. 

 

We are sorry to hear you are having trouble with receiving your eSIM and hope this has been resolved since posting. 

If not, can you please check your junk/spam folder to ensure the email hasn't dropped in to there. 

 

Thanks, 

 

Nat 

    2 replies

    0
    Active Contributor
    • 0xe9
    • Active Contributor
    • February 11, 2025

    I joined yesterday, and my esim email arrived around 10 mins after I signed up.

    I did find that some emails from iD mobile went incorrectly to the spam folder however (I’m using gmail)...

    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • Answer
    • February 16, 2025

    Hello ​@stephanierev 

     

    Thank you for getting in touch. 

     

    We are sorry to hear you are having trouble with receiving your eSIM and hope this has been resolved since posting. 

    If not, can you please check your junk/spam folder to ensure the email hasn't dropped in to there. 

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement