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Question

Esim not sent by email

  • February 11, 2025
  • 2 replies
  • 58 views

I have just joined ID Mobile and have received an email saying the set up is complete. I haven’t yet received an email with the esim. Please can this be sorted asap as I need to use my phone.

2 replies

  • Active Contributor
  • 9 replies
  • February 11, 2025

I joined yesterday, and my esim email arrived around 10 mins after I signed up.

I did find that some emails from iD mobile went incorrectly to the spam folder however (I’m using gmail)...


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  • iD Mobile Employee
  • 1871 replies
  • February 16, 2025

Hello ​@stephanierev 

 

Thank you for getting in touch. 

 

We are sorry to hear you are having trouble with receiving your eSIM and hope this has been resolved since posting. 

If not, can you please check your junk/spam folder to ensure the email hasn't dropped in to there. 

 

Thanks, 

 

Nat