HiI ordered a new ID Mobile plan with a pay monthly eSIM and included a PAC Code from my old provider when placing the order – The transfer should have occurred 6th May. I received a text from ID Mobile on 5th May with a different phone number and this number is assigned to the eSIM downloaded to my iPhone. I have not received any confirmation of the transfer or port has been completed.How do I ‘update’ the eSIM to reflect the original phone number linked to the PAC?

Hi @Alasdair TuThe SIM should automatically update to your transferred number, you should have also received a text to let you know the transfer completed, you haven’t had this?Tom

They don’t always seem to process the port when you place your order so I suggest you request it again here:

Failed port of old number via PAC

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