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Question

Failed port of old number via PAC

A
New
 Contributor
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Hi

I ordered a new ID Mobile plan with a pay monthly eSIM and included a PAC Code from my old provider when placing the order – The transfer should have occurred 6th May. I received a text from ID Mobile on 5th May with a different phone number and this number is assigned to the eSIM downloaded to my iPhone. I have not received any confirmation of the transfer or port has been completed.

How do I ‘update’ the eSIM to reflect the original phone number linked to the PAC?

    2 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • May 9, 2025

    Hi ​@Alasdair Tu 

     

    The SIM should automatically update to your transferred number, you should have also received a text to let you know the transfer completed, you haven’t had this?

     

    Tom

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    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 979 replies
    • May 9, 2025

    They don’t always seem to process the port when you place your order so I suggest you request it again here:

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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