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Faulty SIM card

  • October 11, 2024
  • 4 replies
  • 106 views

Gary L Wright
New
 Contributor

two days ago I tried ringing a number and it doesn’t ring. Incoming calls go straight to voicemail It’s not in flight mode or silent and a reset of the network connections didn’t work either. I can send and receive texts and also take video calls but not phone calls at all. I suspect I have an old sim and need a replacement. 

Best answer by MZone

You sure it’s nothing to do with this?

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4 replies

MZone
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  • October 13, 2024

You sure it’s nothing to do with this?


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • October 16, 2024

Hi @Gary L Wright 

 

We’d recommend checking the linked article from @MZone, the 3G switch off may have affected your calls services.

 

Tom


Gary L Wright
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 Contributor
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  • 1 reply
  • October 22, 2024

I’m on 4G, it seems I am not the only one being affected by this as a chum of mine also has an older Android phone and has the same issue with incoming and outgoing calls.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • October 23, 2024

Hi @Gary L Wright,

Can you please confirm the make and model of the handset that you are using?

 

Kash