Question

final bill amount incorrect

  • 21 June 2023
  • 1 reply
  • 42 views

my monthly bill costs £36.65 and im on a 24 month contract

i started in august 2021 and am coming up to my final bills which should be july and august before my contract ends.

when i asked for my pac code my leaving bill was 3 months worth of £36.65 when it should only be 2 months.

why is this? i have a cap of £0 so no add ons taken, and i wont use my pac code withing its expiry as i have decided to wait for my remaining bills and get a pac code in august. Just dont see why its billing me 3 months when this is incorrect. 


1 reply

Userlevel 7
Badge +5

Hi @Rubymaria 

 

The final bill is built up of what is left on the plan, if you’ve left before this time you’ll owe what’s left through to the contracted end date.

 

If a bill is currently posted and not paid yet, the final bill may include this.

 

Tom

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