Skip to main content
Question

forwarding calls via esim on my samsung


Paolo Carluci
New
 Contributor

I have a samsung s21 I have tried to Forward my calls to another number through an esim but I am getting an error message. Does anyone know why this is happening.

10 replies

WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+22
  • Platinum 
Contributor
  • 2751 replies
  • April 17, 2025

What error message are you getting?


Paolo Carluci
New
 Contributor
  • Author
  • New
 Contributor
  • 4 replies
  • April 17, 2025

It doesn't seem to allow me to even select the option to which is applicable 


WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+22
  • Platinum 
Contributor
  • 2751 replies
  • April 17, 2025

Can you try performing a network reset then try again?


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 3719 replies
  • April 18, 2025

Hey there ​@Paolo Carluci, we’re sorry to hear that.

 

Have you been able to use call forwarding with us before, or is this a new issue?

 

Thanks,

Tyler


Paolo Carluci
New
 Contributor
  • Author
  • New
 Contributor
  • 4 replies
  • April 18, 2025

It's the first time I am doing it with iD I had no issues previously with a different network provider. Could this be an issue because I am using an esim rather than a physical sim card?


WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+22
  • Platinum 
Contributor
  • 2751 replies
  • April 19, 2025
Paolo Carluci wrote:

Could this be an issue because I am using an esim rather than a physical sim card?

No! Have you tried resetting your network settings as previously instructed?


Paolo Carluci
New
 Contributor
  • Author
  • New
 Contributor
  • 4 replies
  • April 19, 2025

Yes have reset mobile network settings and getting the same error message


WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+22
  • Platinum 
Contributor
  • 2751 replies
  • April 19, 2025

I have an eSIM and I can configure call forwarding. Maybe try performing an eSIM swap. 


Paolo Carluci
New
 Contributor
  • Author
  • New
 Contributor
  • 4 replies
  • April 19, 2025

I think that's my only option I can't think of anything else


Forum|alt.badge.img+20
  • iD Mobile Employee
  • 2067 replies
  • April 21, 2025

Hi ​@Paolo Carluci 

 

Have you been able to set this up since your last post on the thread? 

 

Thanks, 

 

Natalie