I have a Galaxy A54 5G model SM-A546B/DS which is eSIM capable. When I try to add an eSIM I go to Settings - Connections - SIM manager - Add eSIM  and press the "+" symbol. At that point it should open the options to add an eSIM including scan QR code, but all I get is the 4 buttons rotating for a few seconds and then back to the Add eSIM with the "+" symbol. Software etc is up to date, my contract is with iD Mobile but the phone is not locked and I cannot find any other settings that need to be changed. A friend with exactly the same phone can add an eSIM so I guess it's something with my phone. I've tried resetting the connections and even a full factory reset. Online chat cannot help and Currys did not have a solution either. Any suggestions?