Google Pixel 8 Display

You could have taken it in to your nearest Currys and they probably could’ve started the warranty ball rolling.

Hopefully during the several times you made contact with them you obtained copies of the live chat, to build up your case file

But being as you’ve cancelled the DD and started legal proceedings they probably can’t start the warranty process off now.

Whats a scam? The fact the screen has stopped working or the fact they wouldn’t look at the phone. I personally would’ve kept paying as this would have been more favourable to you in Court

Hi.

The fact that they did not even reply to my emails, the fact the complaint team did not call me back to offer a solution, the fact that their management of the complaint procedure is the poorest i have ever seen in my life.

Leave the court management at my solicitor :-)

Okay I understand it better now.

They simply didn’t reply to your emails. How frustrating that must have been for you.

I’m assuming the email address you sent them via was a monitored one, possibly direct to their complaints team.

I’m also assuming you also noted their warranty terms and conditions?

https://www.idmobile.co.uk/legal/buying-online-terms

If your phone device develops a fault within 30 days of purchase contact us at www.idmobile.co.uk/help-and-advice/contact-us and we'll arrange an exchange. If your phone device develops a fault after 30 days and is within the warranty period, we'll repair it for you through a Currys store.

And I’m most certainly not one to defend iD Mobile, but maybe they didn’t reply as you didn’t take it in to any Currys store.

Hopefully your solicitor can arrange for the screen to be replaced under warranty 🤞

Hi ​@domenicogiannino87 

Sorry to hear this, however I’m unsure how this would lead you to believe this is a scam.

As suggested above by ​@Daz_S, if your device develops an issue within the first 30 days we can arrange an exchange, however if outside of that 30 day period, we’d recommend going to either a Currys store or the manufacturer of your device directly to explore warranty options.

If you have an active complaint and you haven’t heard from it in a while, you’ll be able to call the team on 0800 049 2402 or 0800 049 1300.

Tom

Hi Tom.

I have tried to contact them unsuccessfully several times. They have contacted me offering an upgrade - probably to avoid legal actions - and now disappeared again.

Never had to deal with such unprofessional people.

Furthermore, I am not able to contact the complaints team.

Thanks for your reply and happy new year 

​@domenicogiannino87,

Sorry to hear that.

You can find further information regarding our Complaints Procedure at the link below:

https://www.idmobile.co.uk/help-and-advice/complaints-procedure

Kash

The phone has been brought in for repair. However, regarding the upgrade, I was shocked to discover this morning that Currys had added a new contract to my account ( without my consent. I will be reporting this matter to the police, as it clearly constitutes a case of contractual misrepresentation.

As a lawyer, I am well aware of when a contract is formed, what was communicated to me, and what I agreed to. This situation is both unacceptable and deeply concerning.

I have also informed Id managing Director, as I believe they should be made aware of the situation.

Additionally, when time permits, I intend to escalate this matter to the Communications Ombudsman, as I believe it warrants their attention. Furthermore, I will be investigating any potential GDPR violations, as the team who contacted me had access to all my personal information without my consent.

I must reiterate that I feel extremely uncomfortable at the prospect of dealing with such an unprofessional company for an entire year.

Glad to hear your solicitor sorted this out for you 🙂

However, regarding the upgrade, I was shocked to discover this morning that Currys had added a new contract to my account ( without my consent. I will be reporting this matter to the police, as it clearly constitutes a case of contractual misrepresentation.

So someone from iD called your broken phone and offered an upgrade, possibly with a new phone?

And without you agreeing they didn’t upgrade the account but opened a new one?

You could contact the police, though I’m not sure if they would do anything, or maybe ask iD via live chat to correct their error (I’m assuming you didn’t start this by looking at the upgrades yourself, maybe when looking for a new phone?)

As a lawyer, I am well aware of when a contract is formed, what was communicated to me, and what I agreed to. This situation is both unacceptable and deeply concerning.

I thought you were seeking a solicitor, I must have misunderstood. If you never agreed to a renewal of the account or a new account iD should be able to look (and thus possibly provide you with a copy) at the transcript for any communications exchanged.

Also as you should know with your legal background, hopefully your phone is not used for business use, as you would be in breach of iD’s terms and conditions.

5.9 We are providing the SIM Card/eSIM and the Services solely for your own personal use (and not for any business purposes) and you may not re-sell or otherwise act as any form of distributor in respect of the SIM Card/eSIM, the Content, the Services or your number, code or any associated number. You must not connect a GSM Gateway to the Network or otherwise establish, install or use a GSM Gateway in relation to the Network or the Services without our prior written consent, which may be withheld at our absolute discretion.

I have also informed Id managing Director, as I believe they should be made aware of the situation.

Additionally, when time permits, I intend to escalate this matter to the Communications Ombudsman, as I believe it warrants their attention. Furthermore, I will be investigating any potential GDPR violations, as the team who contacted me had access to all my personal information without my consent.

Good, if iD Mobile were the ones that called you and started a new separate contract without your verbal or written consent then somebody messed this up. I find it most bizarre that this all started when the phone screen malfunctioned.

I would have thought that Currys Group would have had permission to contact you based on their Terms and Conditions that we have to accept when we form a contract with iD Mobile UK

https://www.idmobile.co.uk/legal/terms-and-conditions section 15. Use and disclosure of information

15.3.9 where we have your permission to, we will market and advertise our Services, products and occasionally third party products and services that may be of interest to you including third party offers, promotions, advertisements, competitions or commercial communications by telephone (mobile and landline when available),post, electronic messaging (including SMS and MMS), email or online or via applications;

The permissions above are accessed via the app or online account More → View your plans → (green edit pencil) → Communications preferences → and if all of yours were unticked then you’ve got them. However if any of these were ticked at the time (they would very likely know every button press we make if you alter them now) then being as you had them set to on this would be why they were legally allowed to do this.

I must reiterate that I feel extremely uncomfortable at the prospect of dealing with such an unprofessional company for an entire year.

You could cancel the new contract being as we have 30 days when going direct to iD and consider cancelling the current account - obviously this would incur charges as the phone would need to be returned (and if it was still broken they may charge you for the phone) at your cost and any remaining line rental would need to be paid too.

🤞

Hello ​@domenicogiannino87 

Thank you for updating the thread. 

We are sorry for the issues you are facing and want to assure you our team take all complaints seriously. 

You have mentioned you have made our Managing Director aware of the issues. Have you spoken with the Complaints team to provide an update of your experience?

If so, have they advised on the next steps?

Thanks, 

Nat 

Any mobile provider should steer well clear of this guy?😅, who will now get a marker on his credit record, because of his DD cancellation.
If he’s legally qualified as he suggests, he needs to brush up on the laws of libel, in England & Wales, regards his comments in his first post.