​@Cbirtles Hello you sim should come reactived so insert it into the phone and read all your emails check junk/ spam folders.

You need to set up your account with a username / email address and a password with the phone number linked with your order. And you be good to go

To set up your iD Mobile account, download the iD Mobile app or visit my.idmobile.co.uk, tap "Get started," and follow the on-screen instructions to register with your email address, name, and a password. You will need to verify your email with a code sent to you. 

To register for your account

• Open the app or website: Download the iD Mobile app or go to my.idmobile.co.uk.
• Start registration: Tap "Get started" and follow the prompts.
• Enter details: Provide your email address, first and last name, and create a password.
• Verify your email: Check your inbox for a 6-digit code from iD Mobile and enter it into the app to complete the registration. 

Joe

Done all that still not working....

Oh yes forgot IDMobile are undergoing some maintenance work so certain function aren't available.

Aww lol 😆 ill try later

Sorted i hope