I have a pay as you go SIM, however I lost connection and when I log into my id mobile, it shows my plan is disconnected.Please urgently help!!

Probably best to resolve this issue by using the iD onlineLive Chatservice, to speak to a customer adviser @skyskier1985The advisers work until 8pm on weekdays and 6pm on weekends- just tell the 24/7 chatbot you’d like to “talk to a person”.

Hey there @skyskier1985, we’re sorry to hear that.Are you logging into the correct account? When you say it’s disconnected, what do you mean by that please?Thanks,Tyler

help!! my plan is showing "This plan has been disconnected."

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