Hey there ​@skyskier1985, we’re sorry to hear that.

Are you logging into the correct account? When you say it’s disconnected, what do you mean by that please?

Thanks,

Tyler

By disconnected, it means my account page shows below:
“This plan has been disconnected. You can now access limited app features, like viewing your previous bills and payment history.”

And actually, I cannot even see my previous bills and payment history any more.

It’s very surprising because I have been using it to make phone calls, access internet, doing top up late Feb and early March. I was abroad for a few weeks in March but had been using this card to receive messages. So to whatever reason I don’t think my account satisfies the criteria to be deactivated.

Had talked to customer service who said my account is now brought back to activated, seems need to wait for a day to see it being reflected - would check out to see how that looks like tomorrow.

Hi ​@skyskier1985,

Just checking if the account is active again and if you require further assistance?

Kash

Just checked again,, it’s not activated. Probably time to give up.

Hi ​@skyskier1985 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there.

Tom