Help - vulnerable person with split port issue on joining id mobile.

Phil Gillbard · 2025-03-26T00:40:00+00:00

I joined id mobile a little over a week ago, ported my old number across and that's when the issues started. I haven't been able to receive calls or txt messages since the port was "successful". I can make outgoing calls, my ported number displays on the receiving phone. I can send texts but the id mobile issued number displays. This is clearly a porting issue but I've spent days being messed around by the"technical support chat" who keep repeating the same steps, customer support lines that don't pick up the phone a total of 14 hours on hold so far! I did on one occasion get told this was going to be escalated to the technical team and would be in touch within 48 hours but that has been and gone with no resolution in site. You have 24 hours left to resolve it or I'm going to use the 14 day cooling off clause to cancel this contract before that opportunity expires. I need to be able to receive calls as a matter of urgency, I am a primary contact for a 95 year olds lifeline.

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