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help with my number

Claire Dunbar
Community Member

When I message someone or call someone it's coming up my original id mobile number even though I kept my old number how do I stop this? 

Best answer by andewhite

This community article might help you, ​@Claire Dunbar. 

🤞 

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    2 replies

    andewhite
    Platinum 
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    • andewhite
    • Platinum 
Contributor
    • 12055 replies
    • Answer
    • January 23, 2025

    This community article might help you, ​@Claire Dunbar. 

    🤞 

    Forum member (non-iD)
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1888 replies
    • January 23, 2025

    Hi ​@Claire Dunbar 

     

    Thank you for reaching out to us here on the community. 

    We are sorry to hear you are experiencing an issues with the temporary number showing when making calls. 

    The link provided by ​@andewhite should help get this resolved for you but if you have any further questions, please do not hesitate to get in touch and we will be happy to assist further. 

     

    Thank you ​@andewhite for your support. 

     

    Nat 

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