I’ve started a new contract with you, my phone should have switched over YESTERDAY but all I’ve had is the phone with NO sim card! And I’ve had it a week!
I can’t register my phone, or get on the ID website, and I think it's awful you can’t actually Phone someone for help.
What do I do? I’m now paying for 2 phones!
Is there someone I can talk too on the phone?
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No, it’s an online operation. Try CHAT function.
Have to go to live chat. Don't think they're open yet.
This iD online article might help.
Hi
Sorry to hear this, did you order a physical SIM or an eSIM?
If an eSIM, it may be worth checking your emails.
If a physical SIM, it may be worth checking
We’re not available over the phone for general customer services, we’re contactable here on Community, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.
Tom
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