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hi, just switched over to id mobile,my old phones disconnected but my old number has nor switched over,ive turned the new phone off and on a couple of times,but still shows my temporary number, anything I can do or just wait.

  • December 23, 2024
  • 5 replies
  • 315 views

hi, just switched over to id mobile,my old phones disconnected but my old number has nor switched over,ive turned the new phone off and on a couple of times,but still shows my temporary number, anything I can do or just wait.

Best answer by andewhite

UK mobile numbers transfers don’t happen immediately, ​@kasunabey

When I switched to iD Mobile, it took from ~11am until ~4pm before the number I wanted to keep worked with my iD SIM. 

If your old provider’s SIM has stopped working (been disconnected), iD have started working on your switch.

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5 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3799 replies
  • December 23, 2024

Hey there ​@kasunabey, your port will take up until 10pm to complete fully. If not completed by 10pm, please restart your phone, and if still having issues, please look here:

 

https://community.idmobile.co.uk/switching%2Dto%2Did%2Dpac%2Dstac%2D132/why%2Ddoes%2Dthe%2Dwrong%2Dnumber%2Dshow%2Dwhen%2Di%2Dmake%2Dcalls%2Dor%2Dtexts%2D32301?tid=32301&fid=132

 

Thanks,

Tyler


andewhite
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  • Platinum 
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  • 12167 replies
  • Answer
  • December 23, 2024

UK mobile numbers transfers don’t happen immediately, ​@kasunabey

When I switched to iD Mobile, it took from ~11am until ~4pm before the number I wanted to keep worked with my iD SIM. 

If your old provider’s SIM has stopped working (been disconnected), iD have started working on your switch.


  • Author
  • New
 Contributor
  • 2 replies
  • December 23, 2024

Thanks for the replies !!!, I will wait few hours then ...


  • Author
  • New
 Contributor
  • 2 replies
  • December 24, 2024

Update: After few hours of waiting it has changed successfully :)


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • December 24, 2024

Hi ​@kasunabey 

 

Glad to hear, welcome to iD Mobile.

 

Tom