hiw is my number retained

If you want to transfer a number from another network to iD you need to get a PAC from the other network. 

So you’re an existing customer and your minimum term contract (30days/12 or 24 months) is finished (the contract doesn’t end until either you or iD terminate it) and you bought a new phone?

If the original SIM fits then simply pop that in the new phone

Or it that SIM doesn’t fit or for an eSIM replacement its a little more involved

• How do I get a replacement SIM or eSIM? F.A.Q.

Hello ​@ninabyrom1963 

Thanks for getting in touch. 

I hope the information provided by our fabulous community members has been helpful in getting this matter resolved.

If you require any further assistance, please do reach out and we will be happy to help. 

Thanks, 

Nat