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hiw is my number retained

  • February 14, 2025
  • 3 replies
  • 45 views

I’ve ordered a new phone contract with you and not tied in so I don’t need a PAC how is my number transferred 

3 replies

MZone
Silver Contributor
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  • Silver Contributor
  • 485 replies
  • February 14, 2025

If you want to transfer a number from another network to iD you need to get a PAC from the other network. 


Daz_S
Gold Contributor
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  • Gold Contributor
  • 1628 replies
  • February 14, 2025

So you’re an existing customer and your minimum term contract (30days/12 or 24 months) is finished (the contract doesn’t end until either you or iD terminate it) and you bought a new phone?

If the original SIM fits then simply pop that in the new phone

Or it that SIM doesn’t fit or for an eSIM replacement its a little more involved

 


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  • iD Mobile Employee
  • 1854 replies
  • February 16, 2025

Hello ​@ninabyrom1963 

 

Thanks for getting in touch. 

 

I hope the information provided by our fabulous community members has been helpful in getting this matter resolved.

If you require any further assistance, please do reach out and we will be happy to help. 

 

Thanks, 

 

Nat