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how can I activate a new sim as when i go through my account it sends a text message to log on which i cant receive because i lost it hence asking for the new one!

  • July 3, 2024
  • 1 reply
  • 208 views

Frustrating loop
Community Member

I had my phone stolen and have cancelled my sim and got another through curry’s. However I can’t log onto my account to activate it as it sends a code via text which obviously I can’t receive, I’m stuck in a horrendous loop going nowhere

Best answer by Tyler

Hi there @Frustrating loop, welcome to Community!

 

To login, if you need your SIM card activating, you can contact us via our live-chat to activate it for you:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

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Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3801 replies
  • Answer
  • July 17, 2024

Hi there @Frustrating loop, welcome to Community!

 

To login, if you need your SIM card activating, you can contact us via our live-chat to activate it for you:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler