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  • how can I activate a new sim as when i go through my account it sends a text message to log on which i cant receive because i lost it hence asking for the new one!

I had my phone stolen and have cancelled my sim and got another through curry’s. However I can’t log onto my account to activate it as it sends a code via text which obviously I can’t receive, I’m stuck in a horrendous loop going nowhere

Hi there @Frustrating loop, welcome to Community!

 

To login, if you need your SIM card activating, you can contact us via our live-chat to activate it for you:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

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