Hey there ​@garycook67, we’re sorry to hear that.

When did you purchase the phone please, and was it purchased directly from us?

Secondly, what’s your full postcode please?

Thanks,

Tyler

The phone came with the contract on 14/08/24.

I'm at EX8 1DR

Thank you ​@garycook67. If you believe your phone to be faulty, you can take it to any Currys store to have it looked into, and possibly a free repair if our teams deem it to be faulty.

For the coverage issues, are you connected to 3G, 4G or 5G when having issues please? 

I can also see that your postcode lies next to the coast, which can sometimes affect signal I’m afraid.

Thanks,

Tyler

Thank you Tyler. I don't use my phone for calls if I can help it because it's so bad. I just had a client call me and she seemed to be only hearing odd words. I could hear her OK. We could not continue. now i have to go home to call her from my wifi.

I was on G5 auto connect, but actually connected to 4G

Hi ​@garycook67  please can you try the advice given on this article - I can't make or receive calls from my SIM. What should I do? | iD Mobile Community

If you are still struggling, please let us know and we can assist further.

Hi ​@garycook67 
 

If you do a search for this problem with SG S23 then you will see that there have been a LOT of problems reported with regards to poor battery performance/drainage.

Here are a few suggestions that seemed to have worked for other people that were encountering the same problem (these were copied from SG forums):-

• Wiping the phone's cache partition can be an effective means of improving the performance of the device, and resolving any temporary software issues. 
  To proceed, please power off your phone, connect it to a home computer via USB cable, then press the Power and Volume Up keys together until the Samsung logo appears on screen. Release the buttons at this stage, and you should see a Recovery Mode screen. Using the Volume Down button, scroll to Wipe Cache Partition, and hit the power button to select it. Select 'Yes', then scroll to Reboot System Now on the Recovery Menu, and tap the Power button.
  (This advice is from a Moderator on a SG forum https://eu.community.samsung.com/t5/galaxy-s23-series/fast-battery-drainage-since-feb-and-march-2025-updates-march-1st/td-p/11949896)
   
• Finally figured out how to fix the battery drain: turn off "battery protection" then charge the phone to 100%. Then clear the oneui app cache as well as the phone cache. This brought my battery life back to normal. I think the key thing was turning off the battery saver.

• Dial *#9900# then scroll down to battery stats reset. Click then restart your phone

Hope this helps, but if not just do an internet search e.g. samsung s23 battery draining fast, and I’m sure you will find an answer.

Good luck x