S23 This is the worse phone I've ever had. Battery dies twice a day. People can't hear me on voice calls. No signal a lot of the time.How do I complain about my phone and ask for a replacement.

Hi @garycook67If you do a search for this problem withSG S23 then you will see that there have been a LOT of problems reported with regards topoor battery performance/drainage.Here are a few suggestions that seemed to have worked for other people that were encountering the same problem (these were copiedfrom SG forums):-Wiping the phone's cache partition can be an effective means of improving the performance of the device, and resolving any temporary software issues.To proceed, please power off your phone, connect it to a home computer via USB cable, then press the Power and Volume Up keys together until the Samsung logo appears on screen. Release the buttons at this stage, and you should see a Recovery Mode screen. Using the Volume Down button, scroll to Wipe Cache Partition, and hit the power button to select it. Select 'Yes', then scroll to Reboot System Now on the Recovery Menu, and tap the Power button.(This advice is from a Moderator on a SG forumhttps://eu.community.samsung.com/t5/galaxy-s23-series/fast-battery-drainage-since-feb-and-march-2025-updates-march-1st/td-p/11949896)Finally figured out how to fix the battery drain: turn off "battery protection" then charge the phone to 100%. Then clear the oneui app cache as well as the phone cache. This brought my battery life back to normal. I think the key thing was turning off the battery saver.Dial *#9900# then scroll down to battery stats reset. Click then restart your phoneHope this helps, but if not just do an internet search e.g.samsung s23 battery draining fast, and I’m sure you will find an answer.Good luck x

Hey there @garycook67, we’re sorry to hear that.When did you purchase the phone please, and was it purchased directly from us?Secondly, what’s your full postcode please?Thanks,Tyler

how can i complain about my phone.

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