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how do i request a new esim code

  • April 25, 2025
  • 1 reply
  • 22 views

Archie Damer
Community Member

Had a network error and deleted my eSIM and don’t take note of any details 

I know my number and wish to keep it but can’t sign in to ID using it so using my Facebook 

need a new eSIM as currently not on a network nor able to use my active number

Best answer by Tyler

Hey there ​@Archie Damer, we’re sorry to hear that.

 

Are you able to login to the iD Mobile app/website at all? If so, you can request a new eSIM there:

 

 

 

Thanks,

Tyler

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1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3801 replies
  • Answer
  • April 26, 2025

Hey there ​@Archie Damer, we’re sorry to hear that.

 

Are you able to login to the iD Mobile app/website at all? If so, you can request a new eSIM there:

 

 

 

Thanks,

Tyler