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how do i request a new esim code

  • April 25, 2025
  • 1 reply
  • 171 views
Archie Damer
Community Member

Had a network error and deleted my eSIM and don’t take note of any details 

I know my number and wish to keep it but can’t sign in to ID using it so using my Facebook 

need a new eSIM as currently not on a network nor able to use my active number

Best answer by Tyler C

Hey there ​@Archie Damer, we’re sorry to hear that.

 

Are you able to login to the iD Mobile app/website at all? If so, you can request a new eSIM there:

 

 

 

Thanks,

Tyler

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • Answer
    • April 26, 2025

    Hey there ​@Archie Damer, we’re sorry to hear that.

     

    Are you able to login to the iD Mobile app/website at all? If so, you can request a new eSIM there:

     

     

     

    Thanks,

    Tyler

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