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Question

How do I switch to an eSIM?

  • February 6, 2025
  • 1 reply
  • 30 views

I upgraded my phone today and would like to switch to an eSIM due to the wear and tear to my current sim, meaning that my service has decreased. However, I am unsure of how to do this I looked it up in the help section but it only tells you how to activate an eSIM.

1 reply

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  • iD Mobile Employee
  • 1854 replies
  • February 7, 2025

Hi ​@ellasnowden14 

 

Thanks for getting in touch. 

We have a few options available to order the eSIM :)

We have Live Chat here or we can send you a private message?

We would need to complete additional security checks in order to issue the eSIM but if you are happy to proceed, please do let us know. 

 

Thanks, 

 

Nat