How do I switch to an eSIM? | iD Mobile Community
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How do I switch to an eSIM?

  • February 6, 2025
  • 1 reply
  • 3753 views
E
Community Member

I upgraded my phone today and would like to switch to an eSIM due to the wear and tear to my current sim, meaning that my service has decreased. However, I am unsure of how to do this I looked it up in the help section but it only tells you how to activate an eSIM.

Best answer by Natalie W

Hi ​@ellasnowden14 

 

Thanks for getting in touch. 

We have a few options available to order the eSIM :)

We have Live Chat here or we can send you a private message?

We would need to complete additional security checks in order to issue the eSIM but if you are happy to proceed, please do let us know. 

 

Thanks, 

 

Nat 

    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • Answer
    • February 7, 2025

    Hi ​@ellasnowden14 

     

    Thanks for getting in touch. 

    We have a few options available to order the eSIM :)

    We have Live Chat here or we can send you a private message?

    We would need to complete additional security checks in order to issue the eSIM but if you are happy to proceed, please do let us know. 

     

    Thanks, 

     

    Nat 

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