Hey there ​@Steve De Pace, we hope that the kind advice from ​@MZone has been able to help.

Please let us know if any further questions.

Thanks,

Tyler

No, sorry it didn't help as I kept having a message saying I could not access the information. I now wish to leave ID mobile as I am not receiving the service I expected

I have tried talking to the live chat but they were not helpful at all and thst's what made .e decide to leave🤷‍♂️.

What did the live chat agent say when you told them that you wanted to cancel your plan?

Just kept asking the same qustion over and over again😡 Another 40 minutes wasting my breath

Hi ​@Steve De Pace 

Do you still require assistance with this?

Please let us know and respond to our PM so we can take a look.

Tom

No, it haven't been resolved, in fact it's got worse😪. All I wanted to do was add my wife's pac code so she could keep her number and use her sim when it arrived🤷‍♂️. It came today so I put her id sim into her phone, joined id mobile community, went on the site to do the switch and entered her pac code and other details she was asked and guess what.......her number that I asked for her to keep has been treansfered to another number and now I can't ask what number it has gone to because no one knows🤷‍♂️. My wife went on the chat and explained everything AGAIN and after waiting 10 minutes for an answer was told to ask my husband to sign into his account and talk to customer services, so I did and after explaining it all over again was basically told the agent could not talk to me as it is my wife's number so TOTALLY stressed yet again and have got nowhere fast!!! 

Hey there ​@Steve De Pace, we’re very sorry to hear this.

For the contract this has happened on, is the contract under your name or your Wifes name please?

Thanks,

Tyler

It was in my wife's name but because she didn't have an account with id mobile until her sim came I tried to do it for her using my account and this is where all the confusion started and where an agent messed everything up🤷‍♂️

Hi ​@Steve De Pace 

I believe we’ve been in contact on social media about this and in PMs, we’ll continue there.

Tom

Well I can only agree it's impossible to add a PAC code the online form just says error and the live chat words fail me how to explain how In adapted that system is 

Hi, ​@Dullo 

I’m really sorry to hear you’ve had trouble adding PAC code and that the online form is showing an error. I completely understand how frustrating that must be.

So we can help resolve this for you, please contact us via private message on our social media channels (Facebook or Instagram), or reach out through Live Chat. Our team will be able to manually assist with transferring your number and ensure its completed correctly.

Thanks,

Zandile 

I have tried your live chat and it is just asks the same questions which is automated 

Hi ​@Dullo ,

Thank you for getting in touch. I’m really sorry to hear that you’ve had difficulty.  I completely understand how frustrating this must be.

We’d really like to help get this sorted for you. If Live Chat hasn’t worked, please try sending us a private message on Facebook or Instagram, our team monitors these channels closely and can manually assist with transferring your number and resolving any issues.
Alternatively, you can email us directly at socialqueries@idmobile.co.uk with the full details of your query, including your account information and the PAC code you’re trying to use. We’ll make sure it gets looked into properly.
Thanks again for your patience, we’re here to help and want to get this resolved for you as soon as possible.

Warm regards,

Lamiya
iD Mobile Social Media Team