Hi everyone, I have just bought a sim and didn't add my pac code. How do I add it now please before the sim arrives so I can keep my number?

Sign out of your community account then click here:https://switching.idmobile.co.uk/Complete the form, job done!If you’d rather leave iD Mobile, speak to a live chat agent to submit your cancellation request.https://idmobile.co.uk/live-chat

Hi, @DulloI’m really sorry to hear you’ve had trouble adding PACcode and that the online form is showing an error. I completely understand how frustrating that must be.So we can help resolve this for you, please contact us via private message on our social media channels (Facebook or Instagram), or reach out through Live Chat. Our team will be able to manually assist with transferring your number and ensure its completed correctly.Thanks,Zandile

How to add my pac code to a sim I have just purchased

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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